The Challenge
Your business or organization is great at delivering products, programs, and services to others. You may have begun to consider how to grow or scale—but your existing systems won’t support it. The reality is that strategic execution requires systemic excellence. This means that your business must transfer the knowledge held by founders and startup team members into replicable systems such as standard operating procedures and workflows that provide structure for your day-to-day operations. It also has to create and implement procedures and processes where they don’t currently exist.
The Solution
RBI offers solutions that enable the creation and refinement of work systems, based on existing formal or informal processes that can be replicated to support the growth of your business. We can also provide support through direct provision and documentation of needed operational services as outlined below.
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TEAMWORK
How We Work Together
RBI engages with clients on a project or retainer basis, depending on the scope and nature of your needs. Most engagements begin with a no-cost Discovery Call to assess fit and explore the right path forward. From there, we scope a proposal tailored to your organization’s specific situation.
Wherever you start, every engagement is staged within the Operational Organization Framework — so you always know where you are, what comes next, and what “done” looks like. Whether you need a defined deliverable — a strategic plan, a documented set of SOPs, a board retreat, or a Performance Visibility dashboard — or ongoing fractional support, we’ll structure an engagement that makes sense for where you are and where you’re headed.
Core Business Functions
Whether you need a seasoned Fractional COO to own your operations or support in finance, HR, and technology — RBI provides the senior-level leadership that gives your organization the foundation it needs to grow.
Guiding principle: Growing organizations need COO, CFO, HR, and IT capability long before they need full-time executives in each seat — this is that capability, built to scale down or in as the organization requires.
- Fractional COO
- Fractional CFO
- Human Resources
- Information Technology
Operational Leadership
We support the communications, marketing, and resource development functions that keep your organization visible, funded, and moving forward — including interim leadership during times of transition.
Guiding principle: Helping leaders see their organizations clearly enough to lead them intentionally.
- Communications
- Marketing/Branding
- Resource Development
- Interim Leadership
Organizational Development
From strategic planning and board development to executive coaching and chief of staff support, we help your organization’s leadership structure grow as fast as your ambitions.
Guiding principle: Structure that fit the organization at ten people rarely fits it at fifty — development means redesigning the architecture on purpose, not letting it evolve by accident.
- Fractional CoS
- Business/ Strategic Planning
- Board Development
- Mentoring/Coaching
Performance Visibility
You’re producing results. The question is whether you can prove it — to your board, your funders, your team, or yourself. Performance Visibility turns the data your organization already generates into clear, actionable intelligence that informs decisions and demonstrates impact.
Guiding principle: You can’t steward what you can’t see — visibility isn’t reporting for its own sake, it’s the instrumentation that tells you where the architecture is under strain before it fails.
- KPI Development
- Performance Dashboards
- Management Reporting
- Ongoing Visibility Retainer
A Framework for Building Stronger Organizations
RBI’s Operational Organization Framework™ provides the foundation for how we assess, design, build, and strengthen organizations. It brings the key elements of organizational performance into one connected view—so leaders can see not just what needs to change, but how the pieces fit together.
CASE STUDIES
The Work in Action
Every organization has a different starting point. Explore how RBI has helped organizations diagnose challenges, strengthen their infrastructure, and build the capacity to move forward.
“This past year, our primary focus was creating our five-year strategic plan. Mike has been instrumental in helping lead our team and board of directors throughout this entire process. This strategic plan will help us greatly when applying for grants, bringing on new board members, and most importantly, growing to best support the individuals we serve.”
— Ashton Johnson, Co-Founder & Co-Executive Director
“Mike expertly guided us through a thoughtful, inclusive, and thorough strategic planning process that not only clarified our mission and goals, but produced a plan that is both visionary and actionable. His ability to facilitate honest conversations, synthesize diverse input, and keep the process moving forward with purpose was exceptional. The resulting strategic plan is a true roadmap for our future, and we’re confident it will guide our growth and impact for years to come.”
— Ginni Vicini, Executive Director
“I am pleased to endorse RBI for their outstanding contributions to the School of Health Sciences strategic planning process. Their collaborative approach and keen insights insured that the plan was both ambitious and practical, addressing the unique needs of our faculty, staff, and students. Their professionalism and commitment to excellence have made a significant impact on our school’s future direction, and I highly recommend their services for any strategic planning initiatives.”
— Wes Dudgeon PhD, Dean
“Working with RBI has been our wisest and most valuable investment.”
— Lindsay Spurgeon, Founder & Executive Director